This article will guide you resolving a 'File not found' warning message when attempting to perform a restoreĪfter selecting which files/folders to restore and clicking Restore, the task list appears and states 'Preparing'.

Then check what, if any, error message you still receive.Īpplies to older versions of TSM 6.1 only (TSM 6.1.2) either your node is locked or you do not have sufficient network connectivity to run TSM. If you have still not resolved the issue, please upgrade to the latest version of TSM.No - ensure VPN is running and connected.Are you connected directly to the Oxford University network (i.e.No - there is a local network connectivity issue: please resolve this before attempting to use TSM.Yes - please proceed to the next point.Yes - please contact ask for your node to be unlocked.Is your TSM account locked? Go to the HFS Portal and select the node name.Please follow these troubleshooting steps: It occurs when the TSM client is unable to connect to the HFS server. This message is misleading, and is only reported by early versions of TSM 6.1. This article will assist you in locating the reason that TSM is reporting error ANS1252W on your machine.Įrror message 'ANS1252W The server you are connected to does not support this function' occurs when you attempt to start the TSM client software. You must have sufficient network connectivity in order to successfully complete the TSM Installation

Are you connected directly to the Oxford University Network? (not via Wireless or VPN).

No - there is a local network connectivity issue, please resolve this before attempting to use the TSM Services.

Please follow these troubleshooting steps to ensuring you have the appropriate connectivity: This happens due to the client not being able to connect to any of the HFS Servers - during the installation routine In addition to the error message displayed the %temp%/tsm-install.log will contain repeated 'winsock' errorsĮrror message 'Run-time error '5': Invalid procedure call or argument' occurs when attempting to install the TSM Client - this happens after the TSM Client software has been downloaded and occurs during the installation routine This article will guide you through a number of checks to ensure that you have the appropriate network connectivity to install the TSM Client Software.

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